Help! I Forgot My Nintendo Network ID or Password

Forgetting your Nintendo Network ID username or password won't shut you out for good. Nintendo understands that you're required to remember dozens of logins and passwords, and the company offers a recovery tool to retrieve your forgotten ID and reset your password.

How to Retrieve Your Nintendo Network ID

If you're already signed in to the Nintendo Network and you just need a refresher on your ID or name, open your Wii U's user selection menu. Your ID is displayed in orange below your nickname. On the Nintendo 3DS, open the Systems Settings menu and tap on Nintendo Network ID Settings. Your ID is displayed on the sign-on screen, below your nickname.

Visit the Nintendo Network ID Retrieval page and follow the directions there if you've been locked out of your account because you can't remember your Nintendo Network ID.

How to Reset Your Nintendo Network Password

If you're having trouble remembering the password you initially used to secure your account, visit the Nintendo Network Temporary Password page. Enter the email you linked to your ID, and Nintendo will send a temporary password.

After you sign in using the temporary password, change your password to something more permanent.